One of the significant aspects of ensuring any business is successful is Quality Management and the implementation of a Quality Management System. Quality management value lies in its ability to help companies improve their products’ performance through an improvement of durability and reliability. These factors help differentiate a business from its competitors. Better products equal higher customer satisfaction and in turn higher revenue. Besides product quality, quality management systems, such as ISO 9001, ensure clear communication structures, responsibilities and tasks across all departments.
ISO 9001:2015 sets out the criteria for a quality management system and is the only standard in the family that can be certified to (although this is not a requirement). It can be used by any organisation, SME or global, regardless of the industry they operate in. In fact, there are over a million organisations and companies in over 170 countries that are certified to ISO 9001.
This standard is based on a number of quality management principles including a strong focus on the customer, the implication of top management, the process approach and continual improvement. Using ISO 9001:2015 helps ensure that customers get consistent, good quality products and services, which in turn brings many benefits for any stakeholders of the organisation.
Therefore, we at True Position Robotics can now confirm we have successfully implemented the ISO 9001:2015 system to help us to continually monitor and manage quality across our company in order to work effectively with our stakeholders.